INCLEMENT WEATHER POLICY

Collinsville Aqua Park will be closed for the following weather-related reasons:

• Lightning or Thunder: If lightning is within 10 miles or thunder is heard, the waterpark will be closed immediately and will remain closed until lightning is outside of a 10-mile radius and/or 30 minutes after the last indication of thunder. If lightning gets within 5-miles, all patrons should move into the breezeway, locker rooms, or out to their cars. The concession stand will close at this time. Every 15 minutes the weather conditions will be re-evaluated. If the pool has been closed for over an hour, the Superintendent of Aquatics or on-site manager has the option to close the pool for the remainder of the day. Opening of the facility may be delayed due to storms. Ticket sales will stop when lightning is within 15-miles.
• Rain: The aquatic facility can be open during rain but must be closed immediately if the lifeguards are unable to see the bottom of the pool. The facility will remain closed for 15 minutes and then will be re-evaluated for visibility. If the facility has been closed for over an hour, then the Superintendent of Aquatics or on-site manager has the option to close the pool for remainder of the day.
• Temperature: To open the aquatic facility, the air and water temperature must be at least 70 degrees. If the air and water temperature is not 70 degrees at the time of opening, the pool will not open. If the air and water temperature reach 70 degrees by one hour after scheduled opening time, the pool will open for the afternoon.
• Tornado Warning: During a tornado warning all waterpark patrons must enter the locker rooms or leave the facility. Once in the locker rooms, patrons will follow the instructions given by the Aqua Park staff on how to perform tornado procedures. The pool will be closed immediately and will remain closed until 30 minutes after the last warning. Collinsville Aqua Park closings are at the discretion of the Superintendent of Aquatics or the Parks and Recreation Director. The Collinsville Parks and Recreation Department has the right to close the aquatic facilities due to weather forecasts. All closings will be communicated through our Parks and Recreation and Aqua Park Facebook pages.
• Program Weather Policy: Every effort will be made by Collinsville Parks and Recreation Department to hold programs (Examples: swim lessons, river walking, special events) that start and end during the aquatic facility’s adjusted hours. Aquatic programming cancellations are at the discretion of the Superintendent of Aquatics or on-site manager. Rainouts will be communicated via email and on the Facebook page. Depending on the program there will be a make-up day or refund granted. All decisions concerning make-ups and refunds are at the discretion of the Superintendent of Aquatics.

• Rain Check Policy: Collinsville Aqua Park will remain open until the Superintendent of Aquatics or on-site manager makes the decision to close for the day. After one hour, if the decision to close for the day has been made, guests can receive a rain check to visit the park on a different day during the season. Guests MUST present their receipts for all individuals wanting to receive a rain check. Guests requesting a rain check MUST have been in the park for less than 2 hours to receive a rain check.   Rain passes will not be given to patrons who enter the park within two hours of posted closing time (i.e. park closes at 7 pm, anyone who enters at 5 pm or after will not receive a pass). There is a time stamp on the receipts; this is why you must keep your receipt. Guests must be present in order to receive a rain check. A rain check will expire on the last day of the season and is only redeemable at Collinsville Aqua Park. Rain passes cannot be redeemed for cash. If you do not have a receipt, a rain check will not be issued. There will be NO REFUNDS. 

•  High Attendance Policy: During periods of high attendance, Collinsville Parks and Recreation and the Aqua Park staff has the right to refuse entry to daily guests. Once capacity is hit, daily admission sales will be cut off for the remainder of the day and only Season Pass holders may enter the waterpark.

•  Low Attendance Policy: During periods of low attendance, Collinsville Parks and Recreation and Aqua Park staff has the right to close Collinsville Aqua Park or various attractions within the facility. If the waterpark closes due to periods of low attendance, guests may receive a rain check (see Rain Check Policy).

Please note that Collinsville Aqua Park will go down to reduced hours of weekends only starting mid-August.

All hours are subject to changed due to inclement weather, maintenance issues, COVID-19 guidelines, or any other unforeseen issues that may come about.   

10 Gateway Drive, Collinsville, IL 62234
618-346-4571
aquapark@collinsvilleil.org

Collinsville Aqua Park is a facility of the City of Collinsville